Are your products made out of real gold?
Yes our 10k & 14k collection is 100% real solid gold. Each item comes with a certificate of authenticity. Please allow 7 - 10 Business days for production of solid gold products.
We also offer 18k PVD Yellow, White & Rose gold Plated. The highest quality plating available triple ion plated in microns of 18k gold.
We offer 100% satisfaction guarantee on our 18k plated collection . Meaning if you're not satisfied with your purchase, you may return it unworn and in the same condition as you received it within 7 days of your delivered order.
ALL SOLID GOLD ITEMS ARE MADE TO ORDER AND THEREFORE ALL SOLID GOLD SALES ARE FINAL. NO RETURNS OR REFUNDS WILL BE ISSUED. HOWEVER EXCHANGES ARE ALLOWED.
How much does your solid gold jewelry cost?
We have solid gold pieces starting at $99 and up. You can shop our solid gold collection here.
What forms of payment do you accept?
We accept every major credit and debit card including Visa, Mastercard, Discovery and American Express.
We also accept multiple payment options including Afterpay, and Affirm.
Afterpay and Affirm allow you to split the cost of your order in 4 equal no-interest payments. The first payment is due at the time of your order, then you will be automatically charged each month after for the remaining 3 payments. To chose one of these payment option, simply checkout as normal, and once prompted on the payment page, select your option.
How much is shipping?
We offer free USPS priority mail shipping for all orders within the United States, as well as Free International Shipping via USPS First Class International Mail. We also offer expedited shipping and overnight shipping via Fedex for a small charge.
How long does shipping and processing take?
Shipping within the United States is handled via USPS and takes on average 3-5 business days after processing (1-2 days). Expedited takes 1-3 business days and Overnight shipping takes 1-2 business days.
Solid Gold Shipments are shipped via UPS Signature delivery. Please allow 7-10 business days for solid gold production.
International shipping is handled via USPS First Class International and takes anywhere from 14-21 business days.
How do I know when my order has shipped?
You will automatically receive an email with tracking information once your order has been processed. Keep in mind processing may take 1-2 business days. If you did not receive an email, check your spam folder and ensure that the email you provided us was in fact correct.
What is your Return / Exchange Policy?
For 18k Plated Collection we offer 100% satisfaction guarantee, if you are not satisfied with your product, you may return it for a full refund or store credit, or exchange your order within 7 days of receiving your order assuming it is in the same new condition as received.
Contact us here to inquire about returns / exchanges
What is your Lifetime Warranty?
We also offer an industry leading Lifetime Warranty, our lifetime warranty covers the following:
- Broken chain
- Broken clasp
- Missing stones
If any of these occur, then we will replace it for free. Proof of purchase such as order number, store receipt, or certificate of authenticity is required to submit a warranty claim.
Contact us here to inquire about Lifetime Warranty Replacements.
Having trouble trying to place an order?
Please contact us at firstname.lastname@example.org or click our "Contact Us" page. Please include issues with order placement.
Are you a store owner or interested in wholesale?
Please contact us at email@example.com or click our "Contact Us" page.