Dual Arrow Gold Necklace Pendant & Rope Chain

Style: Dual Arrow Gold Necklace Pendant & Rope Chain
Material: 18k Gold Plated
Color: Yellow Gold
Chain Width: 2.5mm
Chain Length: 28” Inches
Pendant Height: 5cm

 How much is shipping?

We offer free USPS priority mail shipping for all orders over $49 within the United States. International Shipping via USPS First Class International Mail the cost is based on your location.

We offer free upgraded Insured UPS Signature Delivery for all Solid Gold Orders.

We also offer UPS/Fedex Expedited or Overnight Shipping for a small additional charge.

 

Custom Jewelry: Our custom jewelry features precious sterling silver with 14k gold plating or rhodium plating. Each item is made to order. Please allow 10-21 business days for delivery of your custom item. All Custom Jewelry sales are FINAL, No Returns or Exchanges. Custom jewelry is excluding from our lifetime warranty program.

How long does shipping and processing take?

18k Plated Jewelry: 3-5 business days

Solid Gold Jewelry: 3-10 Business Days

Custom Jewelry: 10-21 Business Days

International shipping is handled via USPS First Class International and takes an additional 14-21 business days.

How do I know when my order has shipped?

You will receive an email with tracking information once your order has been processed. Keep in mind processing may take 1-2 business days.

Having trouble trying to place an order?

Please contact us at info@thegoldgods.com or click our "Contact Us" page. Please include issues with order placement.

You may also tap on the "live chat" icon at the bottom left of the page during standard business hours.

Do you accept refunds or exchanges?

18k Plated collection:

We offer a 100% satisfaction guarantee, if you are not satisfied with your product, you may return it undamaged for a full refund or store credit within 14 days of receiving your order and assuming the item(s) are in the same new condition as received. If the item you wish to exchange for cost more than your original item, you will be charged the difference of the item you wish to exchange. If the item you wish to exchange for is less than your original item, you will receive a refund for the difference.

10k / 14k Solid Gold & Silver / Vermeil

Solid gold and Silver items are made to order. We offer a one-time exchange so you can get the correct width or length you need at no charge if request is within 14 days of receiving your order and assuming the item(s) are in the same new condition as received. If the item you wish to exchange for cost more than your original item, you will be charged the difference of the item you wish to exchange. If the item you wish to exchange for is less than your original item, you will receive a refund for the difference.

We have updated our policy to allow returns for Solid Gold & Silver. But since these products are made to order specifically for you, Returns will incur a 10% restocking fee and request is within 14 days of receiving your order and assuming the item(s) are in the same new condition as received.

Custom Orders

All custom orders are made to order specifically for you, due to the nature of custom products, all sales are final. No returns or exchanges are allowed. If your product is defective, our lifetime warranty will cover it and we will replace it for free.

To be eligible for a return / exchange

• Proof of purchase - Order Number or Store Receipt is required
• The item is returned in the same condition and original packaging it was received.
• Your item must be unused
• Click here to enter Return / Exchange Portal

Refunds (if applicable) Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund within 7 days of receiving the return. If you are approved,  you will receive an automated email stating your order has been refunded and your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 3-5 business days.

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@thegoldgods.com

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How does your Lifetime Warranty work?

We will replace your item for free if any of the following occur

• fading,
• broken chain,
• broken clasp,
• missing stones.

Solid Gold, Vermeil and Silver
You must send back the damage or defective item

Customer is responsible for return shipping costs back and providing 

To submit a warranty claim proof of purchase is required, you must have the following 

• order number
• store receipt or email confirmation
• photo of product

Contact us at support@thegoldgods.com to initiate a warranty claim.

Note: If you do not have proof of purchase, we cannot offer a lifetime warranty. No exceptions can be made.

 

 

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Are your products made out of real gold?

Yes our 10k & 14k collection is 100% real solid gold. Each item comes with a certificate of authenticity. Please allow 3 - 7 Business days for delivery of solid gold products.

We also offer real PVD Yellow, White & Rose Gold Plated jewelry. The highest quality plating available triple ion plated in real gold.

SOLID GOLD ITEMS ARE MADE TO ORDER AND RETURNS ARE ALLOWED WITH 10% RESTOCKING FEE -  However, a one-time exchange for a different length or width it's ok. Please allow up to 3-7 business days for delivery.

We also offer 18k PVD Yellow, White & Rose Gold Plated jewelry. The highest quality plating available triple ion plated in microns of 18k gold.

We also offer Sterling Silver and Vermeil (gold plated over silver) products.

Custom Jewelry: Our custom jewelry features precious sterling silver with 14k gold plating or rhodium plating. Each item is made to order. Please allow 10-21 business days for delivery of your custom item. All Custom Jewelry sales are FINAL, No Returns or Exchanges. Custom jewelry is excluded from our lifetime warranty program However defective custom jewelry we can offer store credit.

What qualifies as a defective product?

• Missing stones
• Broken chains or clasps
• Loose settings

We offer 100% satisfaction guarantee on our 18k plated collection . Meaning if you're not satisfied with your purchase, you may return it unworn and in the same condition as you received it within 14 days of your delivered order.

What forms of payment do you accept?

We accept every major credit and debit card including Visa, Mastercard, Discovery and American Express.

We also accept "Affirm" you to split the cost of your order in 4 equal no-interest payments. The first payment is due at the time of your order, then you will be automatically charged each month after for the remaining 3 payments. To chose one of these payment option, simply checkout as normal, and once prompted on the payment page, select your option.

Rates from 0-36% APR. Payment options through Affirm are subject to an eligibility check, may not be available everywhere, and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. CA residents: Loans by Affirm Loan Services, LLC are made or arranged pursuant to a California Finance Lenders Law license. For licenses and disclosures, see affirm.com/licenses. For example, a $800 purchase might cost $72.21/mo over 12 months at 15% APR

https://www.affirm.com/disclosures

How much is shipping?

We offer free USPS priority mail shipping for all orders within the United States over $49. We also offer expedited shipping and overnight shipping via Fedex or UPS for a small charge.

How long does shipping and processing take?

Shipping within the United States is handled via USPS and takes on average 3-5 business days after processing (1-2 days). Expedited takes 1-3 business days and Overnight shipping takes 1-2 business days.

Solid Gold Shipments are shipped via Free UPS Signature delivery, or for a small charge you may upgrade to 2 Day or Overnight Shipping. Please allow 3 - 7 business days for delivery depending on the shipping option you choose.

International shipping is handled via USPS First Class International and takes on average 14-21 business days

How do I know when my order has shipped?

You will automatically receive an email with tracking information once your order has been processed. Keep in mind processing may take 1-2 business days. If you did not receive an email, check your spam folder and ensure that the email you provided us was in fact correct.

What is your Return / Exchange Policy?

For 18k Plated Collection we offer 100% satisfaction guarantee, if you are not satisfied with your product, you may return it for a full refund or store credit, or exchange your order within 14 days of receiving your order assuming it is in the same new condition as received. 

Contact us here to inquire about returns / exchanges

What is your Lifetime Warranty?

We also offer an industry leading Lifetime Warranty, our lifetime warranty covers the following:

• Fading
• Broken chain
• Broken clasp
• Missing stones

If any of these occur, then we will replace it for free.

In order to submit your warranty, please provide:

• Proof of purchase such as order number or store receipt,
• Photo of defective product

Contact us here to inquire about Lifetime Warranty Replacements.

Having trouble trying to place an order?

Please contact us at support@thegoldgods.com or click our "Contact Us" page. Please include issues with order placement.

Are you a store owner or interested in wholesale?

Please contact us at info@thegoldgods.com or click our "Contact Us" page.