18k Plated collection:
We offer a 100% satisfaction guarantee, if you are not satisfied with your product, you may return it undamaged for a full refund or store credit within 14 days of receiving your order and assuming the item(s) are in the same new condition as received.
10k - 14k Solid gold
Solid gold items are made to order especially for you which is why sales are final and shipping takes an extra few days However, we do offer a one time exchange so you can get the right width or length you need
To be eligible for a return
- Proof of purchase - receipt is require
- The item is returned in the same condition and original packaging it was received.
- Your item must be unused
- Click to inquire about refunds/exchanges
Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org