Do you accept refunds or exchanges?

18k Plated collection:

we offer a 100% satisfaction guarantee, if you are not satisfied with your product, you may return it undamaged for a full refund or store credit within 7 days of receiving your order and assuming the item(s) are in the same new condition as received.

10k & 14k Solid and Hollow collection

Solid gold sales are final, most items are made to order which is why it takes an extra few days for shipping however size exchanges are possible provided you have your proof of purchase, the item is returned in the same condition and packaging it was received.

Click here to inquire about refunds / exchanges

 

How much is shipping?

We offer free USPS priority mail shipping for all orders within the United States, as well as Free International Shipping via USPS First Class International Mail. We also offer expedited shipping and overnight shipping via Fedex for a small charge.

How long does shipping and processing take?

Shipping within the United States is handled via USPS and takes on average 3-5 business days after processing (1-2 days). Expedited takes 1-3 business days and Overnight shipping takes 1-2 business days.

International shipping is handled via USPS First Class International and takes anywhere from 14-21 business days.

How do I know when my order has shipped?

You will receive an email with tracking information once your order has been processed. Keep in mind processing may take 1-2 business days.

Having trouble trying to place an order?

Please contact us at info@thegoldgods.com or click our "Contact Us" page. Please include issues with order placement.