Solid Gold Rope Chain (5mm)

 How much is shipping?

We offer free USPS priority mail shipping for all orders within the United States, as well as Free International Shipping via USPS First Class International Mail.

We offer free upgraded Insured UPS Signature Delivery for all Solid Gold Orders.

We also offer UPS/Fedex Expedited or Overnight Shipping for a small additional charge.

How long does shipping and processing take?

Standard Shipping within the United States is handled via USPS / UPS / Fedex and takes on average 3-5 business days after processing (1-2 days).

International shipping is handled via USPS First Class International and takes anywhere from 14-21 business days.

How do I know when my order has shipped?

You will receive an email with tracking information once your order has been processed. Keep in mind processing may take 1-2 business days.

Having trouble trying to place an order?

Please contact us at info@thegoldgods.com or click our "Contact Us" page. Please include issues with order placement.

You may also tap on the "live chat" icon at the bottom left of the page during standard business hours.

18k Plated collection:

We offer a 100% satisfaction guarantee, if you are not satisfied with your product, you may return it undamaged for a full refund or store credit within 14 days of receiving your order and assuming the item(s) are in the same new condition as received.

10k - 14k Solid gold

Solid gold items are made to order especially for you which is why sales are final and shipping takes an extra few days However, we do offer a one time exchange so you can get the right width or length you need

To be eligible for a return

• Proof of purchase - receipt is require
• The item is returned in the same condition and original packaging it was received.
• Your item must be unused
• Click to inquire about refunds/exchanges

Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@thegoldgods.com

Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@thegoldgods.com

How does your Lifetime Warranty work?

We will replace your item for free if any of the following occur

• fading,
• broken chain,
• broken clasp,
• missing stones.

To submit a warranty claim proof of purchase is required, you must have the following 

• order number
• store receipt or email confirmation
• certificate of authenticity

CLICK HERE TO OPEN A LIFETIME WARRANTY CLAIM FOR ONLINE ORDERS

Retail Store Warranty Claims

please email us at info@thegoldgods.com with a photo of proof of purchase (your receipt) and a clear photo of the damaged product. 

Note: If you do not have proof of purchase, we cannot offer a lifetime warranty. No exceptions can be made.

Are your products made out of real gold?

Yes our 10k & 14k collection is 100% real solid gold. Each item comes with a certificate of authenticity. Please allow 5 - 7 Business days for production of solid gold products.

SOLID GOLD ITEMS ARE MADE TO ORDER AND SALES ARE FINAL -  However, a one-time exchange for a different length or width is allowed. Please allow up to 3-5 business days for delivery.

We also offer 18k PVD Yellow, White & Rose gold Plated jewelry. The highest quality plating available triple ion plated in microns of 18k gold.

We offer 100% satisfaction guarantee on our 18k plated collection . Meaning if you're not satisfied with your purchase, you may return it unworn and in the same condition as you received it within 14 days of your delivered order.

How much does your solid gold jewelry cost?

We have solid gold pieces starting at $99 and up. You can shop our solid gold collection here.

What forms of payment do you accept?

We accept every major credit and debit card including Visa, Mastercard, Discovery and American Express. 

We also accept multiple payment options including Afterpay, Affirm and Shop pay.

Afterpay and Affirm allow you to split the cost of your order in 4 equal no-interest payments. The first payment is due at the time of your order, then you will be automatically charged each month after for the remaining 3 payments. To chose one of these payment option, simply checkout as normal, and once prompted on the payment page, select your option.

How much is shipping?

We offer free USPS priority mail shipping for all orders within the United States, as well as Free International Shipping via USPS First Class International Mail. We also offer expedited shipping and overnight shipping via Fedex for a small charge.

How long does shipping and processing take?

Shipping within the United States is handled via USPS and takes on average 3-5 business days after processing (1-2 days). Expedited takes 1-3 business days and Overnight shipping takes 1-2 business days.

Solid Gold Shipments are shipped via UPS Signature delivery. Please allow 7-10 business days for solid gold production.

International shipping is handled via USPS First Class International and takes anywhere from 14-21 business days.

How do I know when my order has shipped?

You will automatically receive an email with tracking information once your order has been processed. Keep in mind processing may take 1-2 business days. If you did not receive an email, check your spam folder and ensure that the email you provided us was in fact correct.

What is your Return / Exchange Policy?

For 18k Plated Collection we offer 100% satisfaction guarantee, if you are not satisfied with your product, you may return it for a full refund or store credit, or exchange your order within 14 days of receiving your order assuming it is in the same new condition as received. 

Contact us here to inquire about returns / exchanges

What is your Lifetime Warranty?

We also offer an industry leading Lifetime Warranty, our lifetime warranty covers the following:

• Fading
• Broken chain
• Broken clasp
• Missing stones

Contact us here to inquire about Lifetime Warranty Replacements.

Having trouble trying to place an order?

Please contact us at support@thegoldgods.com or click our "Contact Us" page. Please include issues with order placement.

Are you a store owner or interested in wholesale?

Please contact us at info@thegoldgods.com or click our "Contact Us" page.